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Yay! So glad you got the credit.

Posted by nm on Wed, Jan 25 2023 at 02:10 PM CST:

In Reply to: they called me! (sm) posted by Pam on Wed, Jan 25 2023 at 09:52 AM CST:

: Yesterday I got a phone call from Lively, to try and help with my service. Obviously it was working again or I couldn't have answered the phone!

: I felt bad for the lady calling, as I am sure that she has spent the last month overwhelmed with a "problem" that should not have happened. I was nice to her, but I did explain all that I had done to try and get help. Then I told her about the person that actually did help me (on Facebook Message). And then I suggested they should post that little fix somewhere that people could see it.

: So, I got out my frustration (politely).

: And she marked my account for a one month credit.

: Now I will watch to see if that little "fix" shows up on their web page and/or in their manual.

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