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they called me! (sm)

Posted by Pam on Wed, Jan 25 2023 at 09:52 AM CST:

In Reply to: I am upset about it (sm) posted by Pam on Thu, Jan 19 2023 at 11:00 AM CST:

Yesterday I got a phone call from Lively, to try and help with my service. Obviously it was working again or I couldn't have answered the phone!

I felt bad for the lady calling, as I am sure that she has spent the last month overwhelmed with a "problem" that should not have happened. I was nice to her, but I did explain all that I had done to try and get help. Then I told her about the person that actually did help me (on Facebook Message). And then I suggested they should post that little fix somewhere that people could see it.

So, I got out my frustration (politely).

And she marked my account for a one month credit.

Now I will watch to see if that little "fix" shows up on their web page and/or in their manual.

Follow Ups:

Yay! So glad you got the credit. nm Wed, Jan 25 2023 at 02:10 PM CST (0)

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: Yesterday I got a phone call from Lively, to try and help with my service. Obviously it was working again or I couldn't have answered the phone! : I felt bad for the lady calling, as I am sure that she has spent the last month overwhelmed with a "problem" that should not have happened. I was nice to her, but I did explain all that I had done to try and get help. Then I told her about the person that actually did help me (on Facebook Message). And then I suggested they should post that little fix somewhere that people could see it. : So, I got out my frustration (politely). : And she marked my account for a one month credit. : Now I will watch to see if that little "fix" shows up on their web page and/or in their manual.

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