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ATT shut down 3G last February & T-mobile in July. Lively/Great Call

Posted by (bought by Best Buy in 2018) is powered by Verizon sm on Wed, Jan 18 2023 at 11:39 PM CST:

In Reply to: Lively phone service posted by Pam on Wed, Jan 18 2023 at 07:25 PM CST:

Verizon was the last to shut down 3G on 12/31.

The 3G shutdown has been in the works for years and many warnings were made, but apparently not by BestBuy/Lively who caters to seniors. They should have contacted customers with older phones and offered newer phones long before they turned it off.

Thank goodness you were able to take care of it, but think of the people who don't have the wherewithal to do so. Supposedly less than 10% of cellphone users were on 3G, but still, they had a duty to inform them what was going to happen before they pulled the plug.

Here's a link to Best Buy's Lively page which states you should receive a 1-month credit and don't need to do anything to receive it.

https://www.lively.com/jitterbugflipupdate/

Follow Ups:

I am upset about it (sm) Pam Thu, Jan 19 2023 at 11:00 AM CST (2)
- they called me! (sm) Pam Wed, Jan 25 2023 at 09:52 AM CST (1)
  - Yay! So glad you got the credit. nm Wed, Jan 25 2023 at 02:10 PM CST (0)

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: Verizon was the last to shut down 3G on 12/31. : The 3G shutdown has been in the works for years and many warnings were made, but apparently not by BestBuy/Lively who caters to seniors. They should have contacted customers with older phones and offered newer phones long before they turned it off. : Thank goodness you were able to take care of it, but think of the people who don't have the wherewithal to do so. Supposedly less than 10% of cellphone users were on 3G, but still, they had a duty to inform them what was going to happen before they pulled the plug. : Here's a link to Best Buy's Lively page which states you should receive a 1-month credit and don't need to do anything to receive it.

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