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Lively phone service

Posted by Pam on Wed, Jan 18 2023 at 07:25 PM CST:

Apparently the world is done with 3G. And that means older phones may have stopped working.

I have service through Lively/Great Call. They are sending new phones to those with issues - supposedly just the old flip phones. But you have to get through to them to ask. If you know someone that needs help they should go to Lively's Facebook page and send a Message - then sit and wait for a response (it can take up to an hour). They are apparently overwhelmed with emails and not sending responses right away, so that Facebook page is your best bet.

If someone has a Jitterbug Smart phone that isn't working you just need to tell it to upgrade:

options
view phone settings
android settings
... more
cellular networks
enhanced 4g LTE mode

I know nothing about other brands of phones, but for Lively/Greatcall it took me two weeks to finally get this resolved. I decided to post in case someone else might need the info.

Follow Ups:

ATT shut down 3G last February & T-mobile in July. Lively/Great Call (bought by Best Buy in 2018) is powered by Verizon sm Wed, Jan 18 2023 at 11:39 PM CST (3)
- I am upset about it (sm) Pam Thu, Jan 19 2023 at 11:00 AM CST (2)
  - they called me! (sm) Pam Wed, Jan 25 2023 at 09:52 AM CST (1)
    - Yay! So glad you got the credit. nm Wed, Jan 25 2023 at 02:10 PM CST (0)

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: Apparently the world is done with 3G. And that means older phones may have stopped working. : I have service through Lively/Great Call. They are sending new phones to those with issues - supposedly just the old flip phones. But you have to get through to them to ask. If you know someone that needs help they should go to Lively's Facebook page and send a Message - then sit and wait for a response (it can take up to an hour). They are apparently overwhelmed with emails and not sending responses right away, so that Facebook page is your best bet. : If someone has a Jitterbug Smart phone that isn't working you just need to tell it to upgrade: : options : view phone settings : android settings : ... more : cellular networks : enhanced 4g LTE mode : I know nothing about other brands of phones, but for Lively/Greatcall it took me two weeks to finally get this resolved. I decided to post in case someone else might need the info.

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