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DESCRIPTION/OBJECTIVE
Provide accurate and professional information to callers on behalf of hospital client, physician searches, class enrollments, service information, assisting with information updates, and other business directives, as needed in a 24 hour/7 days a week environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Communicates effectively and professionally with internal and external contacts.
Meets and supports call center service goals and business objectives by meeting report card standards.
Meets attendance standards to support operational goals.
Follows proper protocols and specific client requirements.
Accurately searches for a physician/specialist based on very specific qualifications and requirements.
Provides accurate and thorough information regarding physicians, classes, seminars, screenings, hospital services, or general information about a hospital.
Processes enrollments in requested event and provides all related information to caller, credit card processing may be required as well.
Attends recurrent training sessions to ensure the client knowledge is current.
Communicates data errors and updates to our Client Services Department by sending an Advisor-to-Supervisor Message (ASM).
Assists with call back projects and/or completes online updates for a specific client, as needed.
Completes online appointment requests.
Researches and corrects call management errors and places call backs as needed.
Completes client research projects and assists with creating training manuals for new projects.
Participates in a focus group for client visits, as needed.
Supports other business needs as required.
Please contact Courtney McKee at comckee@aerotek.com with questions or to apply!